DexLabs logoDexLabs
← Back to DexLabs

Privacy Policy

Last updated: September 5, 2026

DexLabs (“we,” “our,” or “us”) operates the website at dexlabsagency.com and our client portal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

  • Account Information: When you access our client dashboard or sign in with Google OAuth, we receive your name, email address, and profile image.
  • Project Assets: Footage links (e.g. Google Drive, Dropbox), project briefs, creative assets, notes, and revision requests you provide to us.
  • Billing Information: Transaction details, billing address, and payment history. Payment details are processed directly by secure third-party payment processors and are not stored on our servers.
  • Usage and Technical Data: IP address, browser type, device information, and interaction logs collected automatically when accessing our portal.

2. Google OAuth and User Data

When you choose to sign in to our client dashboard using your Google account:

  • We only request access to basic profile information (email address, full name, and avatar).
  • This information is used strictly to authenticate your identity against authorized client accounts and personalize your dashboard.
  • We do not sell, rent, or share your Google user data with third parties, data brokers, or advertising networks.
  • We do not use Google user data to train artificial intelligence or machine learning models.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and manage your video production deliverables and retainer services.
  • Communicate project updates, delivery notices, and revision status.
  • Process invoices, track contract allotments, and manage client subscriptions.
  • Protect against unauthorized access and maintain security of our platform.

4. Data Storage and Security

We implement appropriate technical and administrative safeguards to protect personal data. Data transmitted to and from our services is encrypted using TLS 1.3, and databases are encrypted at rest with AES-256. Database access is governed by strict row-level security to isolate client data.

5. Data Retention and Deletion

We retain personal data only as long as necessary to fulfill contractual obligations or as required by law. You may request access to, correction of, or permanent deletion of your account and personal data at any time by contacting us at ranbeer@dexlabsagency.com.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to:

DexLabs Agency
Email: ranbeer@dexlabsagency.com
Website: https://www.dexlabsagency.com