DexLabs logoDexLabs
← Back to DexLabs

Terms of Service

Last updated: September 5, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and DexLabs (“Agency,” “we,” or “us”). By accessing our website at dexlabsagency.com, using our client portal, or engaging our creative production services, you agree to comply with and be bound by these Terms.

2. Retainer Services & Video Allotments

DexLabs provides dedicated creative production and video editing services, typically structured on recurring monthly retainer cycles:

  • Video Deliverables: Each retainer cycle includes an agreed allocation of video deliverables as defined in your service agreement or onboarding contract.
  • Turnaround Time: Standard initial cuts are delivered within 48 to 72 business hours following receipt of raw footage and complete creative brief requirements.
  • Rollover Policy: Unused video credits within a billing cycle do not roll over unless explicitly agreed upon in writing in your client contract.

3. Review Queue & Revisions

  • Revision Scope: Each deliverable includes up to the agreed number of revision rounds (standard retainer includes 2 revision rounds). Revisions must align with the original brief and scope.
  • Additional Rounds: Any revision rounds requested beyond the agreed contract limit are billable add-ons and will be invoiced separately.
  • Approval: Deliverables marked as approved in the client portal are considered finalized and archived.

4. Billing & 30-Day Cancellation Notice

  • Payment: Retainer fees are invoiced on a recurring monthly cycle and are due according to the payment terms specified on the invoice.
  • Cancellation Notice: Active retainer agreements require a 30-day advance written notice to cancel. During the 30-day notice period, production and deliverables continue normally. All fees incurred prior to and during the 30-day notice period must be paid in full.

5. Intellectual Property

  • Client Ownership: Upon full settlement of all outstanding invoices, you own full commercial rights to all finalized, delivered video content.
  • Portfolio Rights: Unless a non-disclosure agreement (NDA) is in place, DexLabs reserves the right to include finalized, published deliverables in agency portfolios, showreels, and case studies.

6. Limitation of Liability

To the fullest extent permitted by law, DexLabs will not be liable for any indirect, incidental, or consequential damages resulting from the use of deliverables, platform algorithm fluctuations, or third-party hosting service downtime.

7. Contact

For legal inquiries or notices regarding these Terms, contact:

DexLabs Agency
Email: ranbeer@dexlabsagency.com
Website: https://www.dexlabsagency.com